Search & Discovery

Turn customer intent into
the right product recommendation.

How Graas reasons through every product decision.

Customer Intent

They come with specific needs, not product names

Knowledge graph

Catalog & Customer Intelligence

Search and ranking

Query context, org policies and user’s preferences

Product Recommendation

Right products with reasoning explained

👤

CUSTOMER QUERY "Looking for an AC for a 12 × 14 west-facing bedroom in Chennai."

STEP 1

Understanding the context

Region & climate signals extracted

◎ Chennai ☀ West-facing ≈ Humid climate ↑ Hot afternoons

STEP 2

Sizing the room

Thermal load computed from dimensions

Room size

12 × 14 ft → 168 sq ft

Required load

1.5 ton

West-facing bias

+12% heat load

STEP 3

Product Graph

Catalog reasoned against the computed load

AC specs matched to load → 4 qualify

STEP 4

Search & Ranking

Ranked by verified buyer reviews from similar climatic conditions, not by generic popularity.

Shortlisted with a clear "why this fits your room."

Not just a list, an explanation, so users buy with conviction.

✦ BEST MATCH

1.5 Ton Inverter AC

Sized for 168 sq ft. Rated for humid climates. West-facing heat load accounted for.

ALTERNATIVE

Higher Performance

Exceeds spec. Higher efficiency.

VALUE

Cost-Efficient Option

Meets all requirements.

Why enterprise buying needs more than search.

Without Graas

KEYWORD SEARCH

Search engines match strings, not needs.

✕Match keywords: strings, not the need behind them.

✕Compare specifications: the buyer does the reasoning.

✕Ignore eligibility & availability: surfaced too late, at checkout.

✕Returns a product list: long, unranked for the buyer's context.

With Graas

✦ REASONED DISCOVERY

The Knowledge Graph reasons on the buyer's behalf.

✓Understand intent: the use case, constraints, and context.

✓Reason over catalog and user preferences: connected in one graph.

✓Apply business rules and stock availability: before anything is shown.

✓Recommend the best fit with reasoning: so buyers act with conviction.

Business Outcomes

Higher Conversion

Intent matched to the product that actually fits, not keywords.

+15–25%

Basket Value

Smart upsells and cross-sells from the product Knowledge Graph.

Omni channel

Consistent Buying Experience

Across channels - web chat, WhatsApp and call centres

Explore More Use Cases

Sales & Ordering Turn every conversation into an order. → Channel Operations Capture every secondary sale automatically. → Decision Intelligence Explain what's changing and what to do next. →